Fidelity Bank upgrades its self-service network with Diebold ATMs

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Diebold Nixdorf (NYSE: DBD), international leader in supporting connected commerce for the banking and mass distribution sectors, reveals that Loyalty bank will replace its self-service network with DN SeriesTM ATMs, updated to the latest technology.

As mentioned in a statement, the new Windows 10 compatible ATMs aim to improve transaction security, allow customers to make larger cash deposits, and “deliver both maximum efficiency and lower transaction costs. “. This is quite important as more and more customers “rely on ATMs as a source of safe and socially distant banking services”.

The announcement also mentioned that Fidelity Bank was implementing DN AllConnect ServicesSM on its self-service channel. The extended service provides greater availability and includes event monitoring and management, maintenance services, and security and software deployment.

The update further noted that every DN series installed by Fidelity Bank “features Diebold Nixdorf’s ActivEdge card reader technology,” which is one of the most secure card readers with its long edge design and its encrypted mobile read head, “to provide superior anti-skimming. defense of Fidelity Bank clients.

Steve mcclure, SVP, at Fidelity Bank said:

“By upgrading our legacy ATMs to the DN series, we can offer consumers many new self-service banking options and additional security features. Diebold Nixdorf remains a vital partner in helping us achieve our goals as we continue to prioritize branch efficiency and customer experience.

Diebold Nixdorf Advisory Services, a team of banking professionals who help financial institutions implement channel transformation initiatives, partnered with the bank to analyze its network.

The advisory services reportedly looked at Fidelity Bank’s branch network and transaction data “to help the bank lower transaction costs.” In evaluating migration statistics, the team “prioritized the busiest branches and rolled out warehouse automation in clusters to maintain consistency of user experience in the same area.”

Octavio Marquez, Senior Vice President, Global Banking, at Diebold Nixdorf, added:

“Our strengthened partnership with Fidelity Bank underscores our commitment to meet the unique needs of the bank by offering solutions tailored to its branch network. The DN Series ATMs offer enhanced self-service capabilities, enhanced security features and, in turn, a more efficient customer experience.

As noted in the release, Fidelity Bank is a full-service financial institution with approximately $ 3.4 billion in assets headquartered in Fuquay-Varina, North Carolina. The Bank “owns and operates 58 branches in North Carolina, South Carolina and Virginia.”

Diebold Nixdorf, Incorporated focuses on “Facilitating Connected Commerce. They “automate, digitize and transform the way people do their banking and shopping.”

As a partner of major financial institutions and global retailers, their integrated solutions connect digital and physical channels “conveniently, securely and efficiently for millions of consumers every day.” Diebold Nixdorf is present in over 100 countries with around 22,000 employees.

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