Business is booming for aircraft maintenance and financial support company Jet Support Services Inc. (JSSI, booth 1333) as the business jet market continues to run. CEO Neil Book said some large-cabin aircraft customers use individual aircraft for nearly 200 hours per month. “In my 12 years in this industry, I have never seen a market like this. I’ve never seen stocks at 4% levels and the prices at which things are selling, ”he said.
On Monday at NBAA-BACE, JSSI unveiled a full integration of its customer portal with assessment, performance and operating cost data from its subsidiary Conklin and Decker. Each customer enrolled in a JSSI maintenance and support program will have free access to this data. JSSI acquired Conklin and de Decker in 2018.
Book said the data empowers customers by including “key performance metrics from [selected] aircraft types, operating cost information and the ability to create real-time comparisons between different aircraft. This is something we wanted to do since we acquired Conklin and de Decker. This is in line with our general principle of enabling our clients to make informed decisions with transparency, ”said Book. Uploading data to the portal, he added, “makes access easier and simpler for our customers. We just think it’s a great way to keep customers informed.
The portal gives JSSI customers the ability to access a wide range of company services from one place, report their flight times and receive invoices. They can also use it to access more than 40,000 parts inventory and parts price lines, as well as to order parts, Book said. Customers can access other services, including aircraft reviews and maintenance event management.
Book said the jet market is changing “very, very rapidly. We work hard to stay on top and provide the most up-to-date information possible. I think we’ve done a good job of pricing our contracts in a way where we don’t necessarily need to really go back and re-price [them]. There are instances, however, with some of our fleet customers where they fly to uses that we have never seen before. “
The increase in flight rates means that JSSI must advance maintenance events and ensure that slots are available at approved maintenance facilities and that parts are available when customers need them and, has- he said, “keep things as profitable as possible”. These new market dynamics are “a little crazy right now” and are likely to continue.
Neil Book, CEO of JSSI.
“We haven’t quite defined what the new normal is yet,” Book explained, “but there have been so many new entrants to business aviation over the past 18-24 months and we don’t are not going to see these new entrants disappear. ” These new entrants are almost evenly split between Part 91 and Part 135 operators, and JSSI’s new customers are equally split between its flight hours and parts programs. “I don’t know what standardization will look like yet. We are working hard to meet demand, ”he said.
To better serve the growing market, JSSI acquired SierraTrax, an aircraft maintenance tracking software company, in late June. Book said the acquisition was aimed at increasing JSSI’s presence in the owner-operator market. SierraTrax processes data from 3,000 aircraft daily, while JSSI serves about 4,000 aircraft, or about 20% of the business jet market, according to Book.
Overall, he said JSSI was better able to meet the increased demand for private plane travel triggered by the pandemic by not reducing its workforce during the various lockdowns. “We haven’t downsized and our people at all levels have made a lot of sacrifices to make sure we don’t have to, so we’re pretty well staffed,” he said. declared.
The company is adding staff on the development side as the business continues to grow, focusing on analysis and adding programmers to allow JSSI to integrate “all data sharing on the back- end, “he said. “This is where we’ve spent quite a bit over the past 12 months.
JSSI is also moving forward with its sustainability initiative, helping clients calculate carbon emissions and purchase carbon offsets. “About 30 years ago Bill de Decker developed a carbon calculator to estimate emissions and we integrated the calculator and the ability to purchase carbon offsets into our customer portal. Reducing carbon emissions is definitely something we feel responsible for doing, ”Book said.